Silna Engineering Blog

Stories from the team building the care readiness platform at Silna Health.

May 1, 2026·Rosey Li, Rishab Pulugurta, Robert Law

Beyond the Agent: AI Operations, the Team Behind 20x Browser Agent Growth

How we pair technical infrastructure with operational systems to deploy and orchestrate browser agents that automate prior authorizations at scale — from portal automation and LLM evaluation to QA systems and risk mitigation.

browser agentsAI operationsprior authorizationLLM evaluation

April 30, 2026·Genki Aikawa, Ben Schulman

Building Phone Agents for Healthcare

How we built an internal phone agent platform to automate outbound calls to insurance companies, handling benefits verification and prior authorization status checks with a chained voice architecture.

voice agentshealthcarereal-time systems

February 23, 2026·Aditya Prasad, Riley Campbell

Autonomous Browser Agents in the Enterprise

How we built autonomous browser agents at scale that handle nearly 20% of our prior authorization volume, navigating insurance portals with full security and auditability.

browser agentsharness engineeringdistributed systems