Stories from the team building the care readiness platform at Silna Health.
Payors deny prior authorizations over the smallest documentation gaps. Here's how we built a rules engine that catches them first, configurable in plain English, plus where we see document agents going.
How we pair technical infrastructure with operational systems to deploy and orchestrate browser agents that automate prior authorizations at scale — from portal automation and LLM evaluation to QA systems and risk mitigation.
How we built an internal phone agent platform to automate outbound calls to insurance companies, handling benefits verification and prior authorization status checks with a chained voice architecture.
How we built autonomous browser agents at scale that handle nearly 20% of our prior authorization volume, navigating insurance portals with full security and auditability.